1. Purpose
These general terms and conditions of sale of SARL Maison des Étoiles, SIRET: 993 507 052 00013, Registered office: Vézouillac – 12520 Verrières,
define the rights and obligations of the parties in the context of remote booking of services offered by the establishment.
They govern all the steps necessary for booking and monitoring the booking between the contracting parties.
The customer acknowledges having read and accepted these general terms and conditions of sale as well as the terms and conditions of sale of the reserved rate accessible on the booking platform.
These general terms and conditions of sale apply to all bookings made via the internet, by telephone or through our booking platform.
2. Reservation
The customer chooses the services presented on our booking platform. The customer acknowledges having reviewed the nature, purpose, and booking procedures for the services available on our booking platform and having requested and obtained all necessary and/or additional information to make an informed booking. The customer is solely responsible for their choice of services and their suitability for their needs; therefore, we cannot be held liable in this regard. The booking is deemed accepted by the customer upon completion of the booking process.
3 Booking Process
Reservations made by the customer are processed via the online booking form accessible on our booking platform. The reservation is considered confirmed upon receipt of the booking form. Prior to making any reservation, the customer agrees to complete all required information on the booking form or request. The customer attests to the truthfulness and accuracy of the information provided. After the final selection of services to be booked, the booking procedure includes, in particular, entering the credit card details in the event of a guarantee or prepayment request, consulting and accepting the general terms and conditions of sale and the terms and conditions of sale of the reserved rate before validating the booking and, finally, the validation of the booking by the customer.
4. Booking Acknowledgement
Our booking platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online bookings, the email confirmation summarizes the contract offer, the services booked, the prices, the terms and conditions of sale related to the selected rate and accepted by the customer, the booking date, after-sales service information, and the address of the seller's establishment where the customer can submit complaints.
5. Cancellation or modification by the customer
Customers are reminded, in accordance with Article L. 121-21-8 12° of the French Consumer Code, that they do not have the right of withdrawal provided for in Article L. 121-21 of the French Consumer Code. The terms and conditions of the reserved rate specify the cancellation and/or modification procedures. Reservations with prepayment cannot be modified or cancelled. Advance payments, such as deposits, are non-refundable. This is stated in the terms and conditions of the reserved rate. When permitted by the terms and conditions of the reserved rate, the reservation can be cancelled directly with the establishment, whose telephone number is provided on the booking confirmation sent by email. All reservations are non-transferable and cannot be assigned to a third party, whether free of charge or for payment.
6. Consumption of the service
In accordance with regulations in force in certain countries, guests may be asked to complete a police registration form upon arrival. To this end, guests will be asked to present identification to verify whether or not they are required to complete the form. Any behavior contrary to public decency and order will result in the establishment asking the guest to leave the premises without any compensation or refund, even if payment has already been made. For establishments with internal regulations, the guest accepts and agrees to abide by said regulations. In the event of a guest's failure to comply with any provision of the internal regulations, the establishment will be obliged to ask the guest to leave the premises without any compensation or refund, even if payment has already been made.
7. Responsibility
The photographs shown on our booking platform are not contractual. While every effort is made to ensure that the photographs, graphic representations, and texts used to illustrate the establishments presented provide as accurate a representation as possible of the services offered, variations may occur between the time of booking and the day the service is used. The establishment cannot be held liable for the non-execution or improper execution of the booking in cases of force majeure, actions of third parties, or actions of the client, including but not limited to internet network unavailability, inability to access the website, external intrusion, computer viruses, or in the event of unauthorized prepayment by the cardholder's bank. Any booking or payment that is irregular, invalid, incomplete, or fraudulent for a reason attributable to the client will result in the cancellation of the order at the client's expense, without prejudice to any civil or criminal action against the client.
8 Complaints
Claims relating to the non-performance or poor performance of the services booked must, under penalty of forfeiture, be brought to our attention in writing within eight days after the date of departure from the establishment.
9 Prizes
The prices for booking services are indicated before and during the booking process. Prices are confirmed to the customer inclusive of all taxes, in the establishment's local currency, and are valid only for the period indicated on the booking platform. If payment is made to the establishment in a currency other than the one confirmed on the booking, the exchange fees are the responsibility of the customer. All bookings, regardless of origin, are payable in the establishment's local currency, unless otherwise specified on-site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) are not included. …where applicable, as shown on the pricing page, are payable directly to the establishment on site. Prices include VAT applicable on the date of the order, and any change in the applicable VAT rate will be automatically reflected in the prices shown on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will also be automatically reflected in the prices shown on the invoice date.
10 Payment
The customer provides their bank details as a guarantee for the reservation, except in the case of special conditions or rates, by credit or debit card (Visa, Mastercard, American Express, Diners Club, etc., depending on the options offered by the establishment's booking platform). The card number, without spaces between the digits, as well as its expiry date (it is specified that the bank card used must be valid at the time of service) and the security code, must be entered directly in the designated area (secure entry via SSL encryption). The customer must present the bank card used to guarantee the reservation upon arrival at the establishment. Payment is debited at the establishment during the stay, except in the case of special conditions or rates where partial or full payment is debited at the time of booking. This prepayment is considered a deposit. In the event of a no-show (reservation not cancelled – customer not present) for a reservation guaranteed by credit card, the establishment will charge the customer, as a fixed penalty, the amount indicated in its general and specific terms and conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online credit card payments. The validity of the customer's payment card is verified by stripe.com. A payment card may be declined for several reasons: stolen card, blocked card, spending limit reached, incorrect entry, etc. In case of a problem, the customer should contact their bank and the establishment to confirm their reservation and payment method. For rates requiring online prepayment, the advance payment, which constitutes the deposit, is debited at the time of booking. Some establishments may generate invoices/receipts electronically; the original file is certified and available online at the web address provided by the establishment. Tourist taxes will be itemized and collected on-site by the accommodation provider and then paid to the local authorities. Local prices and rates will be displayed and detailed by the accommodation provider.
11. Respect for privacy
On each personal data collection form, the customer is informed whether responses are mandatory or optional by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, and its service providers (including online payment providers). The customer authorizes elloha.com to share their personal data with third parties, provided that such sharing is compatible with the performance of operations incumbent upon elloha.com under these terms and conditions and in accordance with the Customer Personal Data Protection Charter. Specifically, during online payment, the customer's bank details must be transmitted by the payment provider, Stripe.Constellation SAS and Stripe.com transfer data to the establishment's bank for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection as defined by the French Data Protection Act (Loi Informatique et Libertés). However, the customer consents to this transfer, which is necessary for the execution of their reservation. Constellation SAS and Stripe.com, acting in their professional capacity, have committed to the establishment to take all necessary security measures and ensure the confidentiality of data during these data transfers.
12. Convention on Evidence
Entering the required bank details, along with accepting these terms and conditions and the booking confirmation or request, constitutes an electronic signature which, between the parties, has the same legal value as a handwritten signature. Computerized records are stored in the computer systems of elloha.com. These records will be kept under reasonable security conditions and considered as proof of communications, orders, and payments between the parties. The customer is informed that their IP address is recorded at the time of booking.
13. Force majeure
Force majeure is defined as any event beyond the control of the parties that is both unforeseeable and insurmountable, preventing either the client or the establishment from fulfilling all or part of its contractual obligations. Events of force majeure or fortuitous events are those typically recognized by French courts and tribunals. Neither party shall be held liable to the other for any failure to perform its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends the performance of the parties' reciprocal obligations, and that each party shall bear its own costs arising therefrom.
14. Dispute Resolution
These General Terms and Conditions of Sale are governed by the law of the country of establishment without prejudice to any mandatory protective provisions that may apply in the country of residence of the consumers.
15. Completeness
These General Terms and Conditions of Sale, the terms and conditions of the rate booked by the customer, and the booking confirmation or request constitute the entire agreement between the parties. No general or specific terms and conditions communicated by the customer may be incorporated into these General Terms and Conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the booking confirmation or request (including the specific terms and conditions of the reserved rate) and these General Terms and Conditions. In the event of any conflict between the booking confirmation and the General Terms and Conditions, the provisions of the booking confirmation shall prevail with respect to the obligation in question. These online terms and conditions of sale may be modified and/or supplemented by the establishment at any time. In this case, the new version of the online terms and conditions of sale will be published online by the establishment. Once published online, the new version of the online terms and conditions of sale will automatically apply to all customers.
16 Electric bike rental (optional service)
SARL La Maison des Étoiles offers, as an additional service, the rental of electric assisted bicycles (EABs) to its customers.
The bicycles are provided in good working order. The customer acknowledges having the necessary physical and technical skills to use the rented equipment and agrees to use it carefully, in accordance with the rules of the road and applicable safety regulations. The rental and use of electric bicycles are the sole responsibility of the customer.
In the event of an accident, fall, personal injury or property damage occurring during the rental period, SARL La Maison des Étoiles cannot be held responsible under any circumstances.
The client acknowledges engaging in this activity with full knowledge of the facts and waives any recourse against the establishment in this regard.
The client is strongly advised to have personal liability insurance covering this type of activity. Wearing a helmet is highly recommended.
Subscribing to this service implies full and complete acceptance of this article.
17. Rental agreement for the Antarès cottage for stays exceeding 2 nights
A rental agreement will need to be signed when the keys to the cottage are handed over, along with a joint inspection report and inventory.
18 – Internal regulations and welcome booklet
The client agrees to comply with the internal regulations of SARL La Maison des Étoiles, which aim to ensure the peace, safety and comfort of all guests.
Restoration
Eating and drinking are not permitted in the rooms or on the pool terrace, including packed lunches, picnics or snacks.
Animals
Pets are not allowed on the premises.
The house cats roam freely around the property but are not allowed to enter the bedrooms or the cottage.
Access to property
Access to the property is strictly reserved for guests of Maison des Étoiles.
The establishment is not accessible to people with reduced mobility.
Tobacco and vaping
The House of Stars is entirely non-smoking, including in the rooms and indoor common areas.
Smoking or vaping is only permitted outdoors, in designated areas.
Calm weather
In order to preserve everyone's rest, guests agree to respect the quiet of the establishment between 10:00 p.m. and 7:30 a.m.
Children
The House of Stars is a place for relaxation and rest.
The establishment does not accept children under 16 years of age.
Accessibility – People with reduced mobility
Due to its configuration and layout, the Maison des Étoiles is not suitable for accommodating people with reduced mobility.
Welcome booklet
A welcome booklet is available to guests in the rooms and the cottage. This booklet contains information relating to arrival and departure times, breakfast and meal times, rules for using equipment, safety instructions and recommendations useful for a smooth stay.
The customer agrees to read this booklet and to comply with its instructions.
In the event of non-compliance with the internal regulations or the instructions contained in the welcome booklet, the establishment reserves the right to terminate the client's stay, without compensation or refund, if payment has already been made.
General terms and conditions of sale updated on December 21, 2025 – Version applicable from this date.
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